KitCompliance is a software subscription — there are no physical goods to return. This page explains how to cancel, when we refund, and what happens to your records. It forms part of our terms of use.
Cancelling
- You can cancel a paid plan at any time. An admin can do it themselves in the app under Settings → Billing → Manage billing, which opens Stripe's secure billing portal (sign in with the email you paid with). You can also send a support request (category "Billing") or email hello@kitcompliance.com from the account owner's address.
- Cancellation stops the next renewal. You keep paid features until the end of the period you've already paid for, then the organisation moves to the Free plan.
- You get a confirmation email for every cancellation.
Refunds
- Mistakes are always refunded. If you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 60 days and we refund the difference in full.
- Part-used periods. We don't refund the unused part of a monthly period when you cancel mid-period, except where the law below requires it.
- Service problems. If a serious fault on our side stopped you using the service for a meaningful part of a period, contact us — we'll credit or refund that time.
14-day cooling-off (consumers)
If you subscribe as a consumer (not for a business), the Consumer Contracts Regulations 2013 give you 14 days from the day you first subscribe to cancel for any reason. If you asked us to start the service straight away and used it during those 14 days, we may keep a proportionate amount for the days before you cancelled; otherwise you get a full refund. Business customers aren't covered by these regulations, but the cancellation and mistake rules above still apply.
Changing plan
Upgrades take effect immediately. Downgrades take effect at the next renewal. If your records exceed the new plan's limits, nothing is deleted — you just can't add more until you're back within the limit.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe. They usually appear within 5–10 working days, depending on your bank.
Your data after cancelling
Cancelling a plan doesn't delete your kits, inspections or accident records. You can export them at any time, and you can ask us to delete the whole account — see the privacy policy. Keep in mind that employers often have to retain accident records for years.